This Privacy Policy describes how Emirates Pool Solutions, located at Building 18, Street 25A, Al Quoz 3, Dubai, Dubai, 00000, United Arab Emirates, collects, uses, and protects the personal data of users of our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and responsible manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable to the processing of personal data of individuals in the European Union, and relevant laws in the United Arab Emirates.
Data Collection
We collect personal data that you voluntarily provide to us when you use our site, such as when you fill out contact forms, request services, or communicate with us. This data may include your name, contact information (like phone number or physical address), and details about your needs or inquiries related to our services (pool design, maintenance, renovation, etc.).
We also automatically collect certain information about your visit to our site. This includes technical data like your IP address, browser type, operating system, referring URLs, and information about your usage of the site, such as pages viewed and time spent on our platform. This data is collected through cookies and similar technologies.
Legal Basis and Use of Your Data
We process your personal data based on several legal grounds:
- Your consent, which you can withdraw at any time.
- The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote for services).
- Our legitimate interests, such as improving our services, managing our business, marketing our services (where permitted by law), and ensuring the security of our site, provided these interests do not override your fundamental rights and freedoms.
- Compliance with a legal obligation to which we are subject.
We use your personal data for the following purposes:
- To provide, operate, and maintain our services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To process your service requests and manage appointments.
- To improve our site and services and develop new ones.
- To understand how you use our site and for analytical purposes.
- For marketing and promotional purposes, where you have consented or where we have a legitimate interest to do so (e.g., sending you updates about our services that may be of interest).
- To detect, prevent, and address technical issues and security incidents.
- To comply with legal obligations and protect our legal rights.
Data Sharing
We do not sell your personal data. We may share your personal data with third parties only in the following circumstances:
- With trusted service providers who perform services on our behalf, such as website hosting, data analysis, marketing assistance, and customer service. These third parties are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
- In response to legal process, such as a court order or subpoena, or to comply with other applicable laws or regulatory requirements.
- To protect our rights, property, or safety, or the rights, property, or safety of others, including enforcing our agreements and policies.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, where the data transferred will be subject to the same privacy commitments.
International Data Transfers
As a company based in the United Arab Emirates, your data will be processed within the UAE. If we transfer your data to service providers located outside the UAE or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions, standard contractual clauses, or other legally approved mechanisms.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing. When your data is no longer needed, we will securely dispose of it.
Your Rights
Subject to applicable law, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us in writing at the physical address provided below. We may need to verify your identity before responding to your request.
Cookies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by postal mail at:
Emirates Pool Solutions
Building 18, Street 25A, Al Quoz 3
Dubai, Dubai, 00000
United Arab Emirates